Terms and Conditions
Acceptance of terms and conditions is deemed granted by The Hirer on payment of deposit and/or delivery of goods.
DEFINITIONS:
“The Hire Company” - SLCD Limited (trading as Bridal Veil Events)
“The Hirer” refers to any client, individual, person, firm or corporation hiring equipment or appoints services from the ‘Hire Company’.
The terms and conditions set out below govern all supplies of goods and services from SLCD Limited (hereinafter referred to as "Bridal Veil Events.") to you (hereinafter referred to as "the Customer").
1. GENERAL
1.1 All goods and services provided to you by Bridal Veil Events, whether directly or through a third party provider or supplier, are on the basis set out in these terms unless otherwise agreed in writing. Bridal Veil Events may vary these terms at any time by giving one month's written notice to you.
1.2 Bridal Veil Events may vary these terms at any time by giving one month's written notice to you. Bridal Veil Events may cancel any order of goods and services to you by giving you one month's written notice.
2. BOOKING
2.1 To secure your date, once item and service details have been agreed, we will forward an invoice and docusign to Terms + Conditions for your perusal and acceptance.
2.2 A 25% non-refundable deposit is required to secure your date, with the balance due two (14 days) weeks prior to your event.
2.3 Acceptance is deemed granted by the Customer on payment of deposit and/or delivery of goods.
2.4The Individual / Entity (s) stated on the invoice document is responsible for all hired items and their subsequent care as per the Terms and Conditions below.
3. PAYMENT
3.1 The price for all goods and services will either be as estimated by Bridal Veil Events to the Customer or at the final cost determined no later than fourteen (14) days before the event date.
3.2 All prices for goods and services set out in Bridal Veil Events estimate includes GST, and excludes any freight or delivery charges, except as otherwise expressly stated.
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3.3 Any cancellation fees pending from third party suppliers or providers will be payable by the Customer as required.
3.4 Any contractual obligations with third party suppliers or providers arising in relation to the event will be on-charged to the client and included in the estimate and final invoice, and are payable by the Customer in accordance with these terms.
3.5 Any third party suppliers or providers hired directly by the Customer are to be paid direct by the Customer and Bridal Veil Events will have no responsibility in relation to such costs.
3.6 The Customer will pay a 25% non-refundable deposit of the total estimate immediately the event is booked and confirmed with Bridal Veil Events.
3.7 Payment for all goods and services is payable fourteen (14) days prior to the date of event from Bridal Veil Events. to the Customer, unless other payment terms have been arranged with Bridal Veil Events.
3.8 Bridal Veil Events reserves it right to charge a late payment fee of 10% of the total estimate on any invoice unpaid after the expiry of the fourteen (14) days referred to in clause 5.2.
3.9 Bridal Veil Events may make immediate formal written demand of all moneys owing to Bridal Veil Events on any invoice should there be any default in payment of any moneys owing to Bridal Veil Events.
3.10 Payments by the Customer to Bridal Veil Events are to be paid in accordance with the estimate and invoice supplied to the customer
4. CANCELLATIONS / POSTPONEMENTS
4.1 A cancellation fee of 25% of the original order is charged up to and including 6 months prior to the delivery date, and 50% of the original order is charged up to and including 30 days prior to the delivery date.
4.2 Any cancellations within 30 days and under of the delivery date incur a cancellation fee of 50% of the original order.
4.3 The cancellation of a complete service is counted as a cancellation and will incur a 25% cancellation fee (if more than 6 months from the delivery date) or 50% cancellation fee (if between 30 days from the delivery date)
4.4 Reductions in quantities of up to 20% of original invoice values can be made up to 30 days prior to event date. Any additional items made to the order once the deposit has been received are subject to availability and additional cost.
4.5 Bridal Veil Events will endeavour to accommodate any postponements necessary. New event dates must be no more than 12 months after the original event date.
4.6 If we cannot deliver hired items on the new date and no substitution of items is possible the order will be cancelled, or the order may be refunded at our discretion.
5. SUPPLY OF GOODS OR SERVICES
5.1 Bridal Veil Events will use its reasonable skill, care and effort in supplying all products and services to you, using resources and suppliers reasonably available to Bridal Veil Events, and will use its reasonable efforts to supply all goods and services by any agreed delivery date in a timely and efficient manner. However, Bridal Veil Events will not be liable to any delay or non-performance in supplying products or services where the delay is caused by a third party supplier or provider.
5.2 Bridal Veil Events reserves its right to use alternative suppliers or providers from that which may be agreed between Bridal Veil Events and the Customer, dependent on availability and suitability of the goods and services required.
5.3 In the unlikely event that Bridal Veil Events needs to cancel this agreement due to the inability to supply goods and/or services, The Customer will be provided with written notice and a full refund of hire fee.
6. COVID-19
6.1 If the event is able to go ahead under the current Covid-19 Protection Framework Level, but The Customer makes the decision to cancel or postpone, citing this Level as reasoning, we will retain all funds paid and you will incur a cancellation fee.
6.2 The Customer agrees to abide by all regulations under the current Covid-19 Protection Framework Level. Bridal Veil Events takes no responsibility for any consequences if these regulations are not followed.
7. CREATIVE
7.1 All correspondence, supplier details, invoicing, creative ideas, images, and information sources created or provided by Bridal Veil Events remain strictly confidential and are the intellectual property of Bridal Veil Events. This information will not be supplied to the Customer without prior agreement between the parties. Any information supplied by Bridal Veil Events cannot be used without the express knowledge or consent of Bridal Veil Events.
7.2 Our Terms of Trade must be signed prior to commencement of any work commencing.
7.3 Bridal Veil Events reserve the right to take images of your Event setup and to source images that contain our work from other Vendors, which are to be used for promotional and marketing purposes. Please advise Bridal Veil Events in advance if you do not wish for photos to be used publicly.
8. PRIVACY
8.1 Bridal Veil Events may collect and store information about the Customer and such information remains the property of the Customer and Bridal Veil Events will not use nor make available for use any of this information without the Customer's permission.
8.2 Bridal Veil Events will not sell or otherwise provide the Customer's personal information to a third party or make any other use of personal information about the Customer for any purpose which is not incidental to the use of the service.
9. FORCE MAJEURE
9.1 Neither Party will be liable to the other for any delays or non-performance of contractual obligations under this Agreement caused by a Force Majeure event provided each Party has taken all reasonable steps to minimise any loss, damage or delay resulting from a Force Majeure event.
APPLICABLE TO HIRE CLIENTS:
10. HIRE PERIOD
10.1 Rental Period: Up to 72 hours or as arranged and agreed in writing at inception.
11. HIRE TERMS
11.1 In the event of loss, damage of the hire items by The Customer, whether intentional or due to an accident or neglect, The Customer will be liable to pay Bridal Veil Events the cost of the repairs or the value of the said items, as assessed by Bridal Veil Events
11.2 It is The Customer's responsibility to ensure their guests, employees and event attendees conduct themselves in a safe and respectful manner. The Customer accepts full responsibility for loss or damage to goods caused by guests, event attendees, employees or contractors.
11.3 The Customer shall keep the items in good order and any items left at unattended premises remain The Customer's responsibility.
11.4 Placement of decorations or additional items by The Customer which may cause damage to any surface of the hire items is not permitted unless expressly granted by Bridal Veil Events.
11.5 Hired items shall not be moved or relocated within the event location or removed by The Customer from the event location without prior approval from Bridal Veil Events.
11.6 The Customer shall only use the items for the purpose and within the capacity limits for which it has been designed and will not attempt to alter, repair or modify the goods.
11.7 The hire items shall remain the property of Bridal Veil Events and The Customer shall not charge, sell, exchange, pledge or part possession with the items.
11.8 Bridal Veil Events shall not be liable for any damages, consequential loss or losses due to any failure of The hire items.
11.9 Bridal Veil Events will under no circumstances be held liable for damage to items left in, or around, the items.
11.10 The risk of security and all weather related risk remains with the The Customer until the items are actually disassembled by Bridal Veil Events.
12. BOND
12.1 Bridal Veil Events reserves the right to request a bond to cover all items supplied. Any damaged, missing, very unclean items will be charged at full replacement cost. This total will be deducted from the bond amount.
13. DELIVERY + COLLECTION
13.1 Delivery and collection to your site is available between the hours of 7am and 7pm, Monday to Sunday excluding public holidays. Any deliveries outside of these hours or during public holidays must be agreed in writing and may attract an additional fee.
13.2 The Customer grants to Bridal Veil Events, or will procure that Bridal Veil Events is granted, an irrevocable right and authority to enter the property where the hired items are to be used, including authorising Bridal Veil Events to bring vehicles at any time onto the property to deliver and/or remove hired items either on the expiry of the hire period or on termination of the Contract
13.3 The Customer is responsible for having someone available to take delivery of the items at the nominated delivery date and delivery time window. This must be confirmed in writing with Bridal Veil Events at least 14 days prior to delivery. It is The Customer's responsibility to provide correct and accurate delivery information.
13.4 Bridal Veil Events reserves the right to refuse delivery if it is deemed unsafe or poses significant risk to Bridal Veil Events staff or to the Hire items..
13.5 If we agree to deliver and/or collect Equipment, you authorise us to bring our vehicle(s) onto the Property to deliver and/or to recover the Equipment at the end of the Hire Period. We shall not be responsible to you or any third party for any damage to the Property that may be done by our vehicle(s), the Equipment or us during the delivery, setup or collection of the Equipment.
13.6 Upon delivery of the Hire Equipment, you shall become liable for any damage, loss or theft to the Equipment and we shall have a right to claim compensation from you for such damage, loss or theft. Such compensation will be deducted from your Bond and if additional amounts are required, we will advise accordingly
13.7 Hired items must be cleaned, packed up and ready for collection and loading by Bridal Veil Events at the prearranged time and place as arranged prior to booking commencing.
13.8 Bridal Veil Events is not responsible for any setting-up of furniture and/or goods unless specifically mentioned in writing in the quotation or invoice. Set-up is paid at an hourly rate and must be confirmed in writing and paid in full at least 14 days prior to delivery.
14. LOSS OR DAMAGE
14.1 The Customer accepts full responsibility for loss or damage to hire items caused from the time the goods are delivered onsite until the time the goods vacate the site and/or are returned to the Hire Companies premises. Any loss or damage to goods will be charged to The Customer, as assessed by Bridal Veil Events.
14.2 The Customer is responsible for any damaged, lost, missing or vandalised items. A full replacement fee is due for any damaged, lost, missing items when in the responsibility of The Customer.
14.3 The Customer shall protect all items from the elements during the period of hire. Items may be used outside in good weather conditions. Under no circumstances can items be left outside in inclement weather. In case of inclement weather, including rain, hail, snow, or wind, it is the responsibility of the Customer to ensure the hire equipment is adequately protected and stored. Any damage caused by inclement weather shall be paid at full replacement cost by the Customer to Bridal Veil Events.
14.4 The Customer is responsible for ensuring that the equipment is suitable and in proper condition for the intended use. The equipment must only be used for its intended purpose and within its designed capacity. The Customer must promptly notify Bridal Veil Events of any breakdown, damage, destruction, theft, or loss of the equipment and cooperate with any investigations, including filing a police report if necessary. The Customer is liable for any loss, theft, damage, or destruction of the equipment during the hire period. Any damaged equipment must be repaired at the Customer's expense (including time and materials) to restore it to its original condition at the start of the hire period. If the equipment is lost or damaged beyond repair, the Customer must pay the full replacement cost. Breakdowns or damage resulting from negligence or misuse will not shorten the hire period
15 TITLE (OWNERSHIP OF GOODS)
15.1 The Customer acknowledges that title to hired items remains with Bridal Veil Events at all times. Equipment & items purchased from Bridal Veil Events remains the property of the company until paid for in full.
16 LIMITATION OF LIABILITY
16.1 The Customer agrees to defend, indemnify, assume liability for and hold Bridal Veil Events harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the furniture and goods, regardless of the basis.
16.2 Bridal Veil Events shall be in no way responsible or accountable for any injury, death or loss of income caused to The Customer, any third parties or properties due to the hire of furniture and goods or services provided by Bridal Veil Events.
By hiring with Bridal Veil Events, you agree to all terms and conditions in this document